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Business Hours
8:30am to 5:00pm (Mon – Fri)
Head Office
Level 18, 350 Queen Street
Melbourne Victoria 3000
Postal Address
Level 18, 350 Queen Street
Melbourne Victoria 3000
Ascent Funds Management Limited
ABN 40 089 245 330 AFSL 234763
As the Responsible Entity of the Ascent First Mortgage Fund
ARSN 091 921 827
GET IN TOUCH WITH OUR EXPERIENCED TEAM TODAY
Complaints
The Fund’s Constitution establishes a procedure to resolve in good faith any complaints by investors.
Initial complaints should be directed in writing to the Complaints Officer as follows:
Mr Malcolm Burrell
The Complaints Officer
Ascent First Mortgage Fund Level 18, 350 Queen Street
Melbourne VIC 3000
We will respond to your complaint within 28 days.
The Manager is also a member of the Australian Financial Complaints Authority, an external complaints resolution scheme. If you are dissatisfied with our response to your complaint, you may address your complaint to:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Freecall: 1800 931 678
Email: info@afca.org.au